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Target achievement and overall assessment

Year on year and in comparison with the forecast development, these performance indicators have trended as follows:

Forecast/actual comparison

 

 

2018

 

2019

 

2019

 

 

 

 

Actual

 

Forecast

 

Actual

 

 

 

 

 

 

 

 

from

 

to

 

 

 

 

 

 

 

 

 

 

%

 

%

 

 

 

 

1

The passenger experience values were measured as part of a sample-based survey. The true year-end value of this indicator lies in an interval between 81.65 and 82.03 with 95 percent certainty (significance level = 5 percent). Taking account of this variation, the objective can therefore be regarded as achieved.

EBT (in T€)

 

222,522

 

Increase

 

11.0

 

17.0

 

256,822

 

Achieved

CO2 reductions (in tonnes)

 

22,031

 

Decrease

 

-17.8

 

-12.8

 

24,280

 

Exceeded

Passenger Experience Index

 

82.01

 

Unchanged

 

0.0

 

0.0

 

81.84

 

Achieved1

Earnings before taxes (EBT)

At T€ 34,300, Munich Airport’s EBT for fiscal year 2019 was 15.4 percent higher. The expected result was therefore achieved.

Carbon reductions

To achieve the long-term climate protection goals, binding targets are agreed annually for divisions and subsidiaries of the Group. These include stipulations regarding the implementation and recognition of efficiency measures, and special targets for the development of carbon-reducing technologies. One example of this is the first photovoltaic system operated by Munich Airport on the P51 parking structure that was completed in 2019, which has an output of more than one megawatt peak. With a total amount of 24,280 tonnes of saved CO2 emissions from efficiency and special targets, it was possible to meet the target for 2019.

Passenger Experience Index (PEI)

In fiscal year 2019, Munich Airport was able to maintain similar satisfaction levels of passengers compared with 2018 measured by PEI. The slight decline in satisfaction resulted primarily from the relocation of significant traffic portions from Terminal 2 to Terminal 1 (due to the relocation of the airline Eurowings, among other reasons), where the passenger satisfaction level is lower owing to the infrastructural conditions from the 90s. Passengers arriving in Munich were primarily responsible for the slightly lower satisfaction level compared with 2018. This prevented an overall increase in the satisfaction level. In contrast, the satisfaction levels of departing and transferring passengers across the campus remained virtually unchanged, as predicted.

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